Shipping policy

Which countries do you ship online orders to?

We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.

I cannot find my country in the list of countries on your website, why?

We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

When will I receive my order?

Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Orders may be shipped in more than one shipment.

The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.

Please note that:

- Items cannot be sent to post box addresses
- All deliveries must be signed for

How can I keep track of delivery?

When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

You can check the status of your order by logging into your ACCOUNT area.

If you don't have an account, please use your order number and e-mail address.